Shipping policy
SHIPPING POLICY – IndustriX™
1. Shipping Coverage
We ship to Spain, the European Union, and selected international destinations.
Shipping times and costs may vary depending on your location.
2. Order Processing
All orders are processed within 1–3 business days after payment confirmation.
Orders placed on weekends or holidays will be processed on the next business day.
3. Estimated Delivery Times
Delivery times are estimated and may vary depending on destination and carrier:
- Spain: 3–7 business days
- European Union: 5–10 business days
- International: 7–15 business days
Delays may occur due to factors beyond our control, including logistics issues, customs processing, or local holidays.
4. Shipping Costs
Shipping costs are calculated at checkout before completing your order.
From time to time, we may offer free shipping or special promotions, which will be clearly indicated on our website.
5. Order Tracking
Once your order has been shipped, you will receive a tracking number via email (when available).
Please ensure your shipping address is complete and accurate to avoid delivery issues.
6. Customs, Duties & Taxes
For orders shipped outside the European Union, additional customs fees, duties, or taxes may apply.
These charges:
- Are not included in the product price or shipping cost
- Are the responsibility of the customer
We recommend checking with your local customs office for more details.
7. Delays, Issues & Undelivered Orders
We are not responsible for delays caused by:
- Shipping carriers
- Customs authorities
- Incorrect or incomplete shipping information
If a package is returned due to delivery failure, we can reship it once additional shipping costs are covered.
8. Delivered Orders
Once an order is marked as delivered by the carrier, we are not responsible for lost or stolen packages.
However, we will assist you in contacting the carrier and resolving the issue whenever possible.
9. Contact
If you have any questions about your order or shipping, contact us at: